The Cultivated Customer

Ideas For inspired customer relationships

When Nicole Dash opened Play, Work, or Dash (PWD) in 2015, she ignited a revolution by introducing a new concept: reliable, drop-in childcare for working parents.  Every working parent understands the struggle of finding safe and affordable childcare that aligns with a busy family/work schedule. “At PWD, our co-working space offers no distractions,...

A lot of early career professionals come to me asking for ways to develop their project management skills. They often share the following characteristics: 

  • They like working with people

  • They like to help teams manage to a schedule

  • They are very collaborative

  • They love solving problems.

I’ve noticed that most of them ar...

People have started to notice that similarities exist between Customer Success Manager (CSM) roles and Project Manager (PM) roles.  This is especially true when you consider a CSM's on-boarding responsibilities and the CSM's need to foster inter-departmental relationships in order to get things done for the customer.  Given these similarities, the...

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