What Uganda Taught Me About Customer Success
In January 2003, as most students were returning from winter break, I was sitting on the tarmac waiting for my life to change. As the plane pushed back from the gate my heart was bursting with an uncomfortable mix of excitement and fear. I was on my way to Kampala, Uganda. Aside from its notorious past under Idi Amin, this was a country with which I was largely ignorant. As a child in rural Iowa, missionaries would often visit our church to share their outreach efforts an